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    Translation missing: en.general.country.dropdown_label

  • Shop 
    • Buy our book
    • Kits
    • Tufting Machines
    • Finish your rug
    • Cloth
    • Yarn
    • Frames
    • Merch
    • Gift Cards
    • All products
  • Learn to make 
    • Philadelphia tufting workshops
    • Philadelphia ceramics Workshops
    • Private Parties & Lessons
    • Online course
    • Workshop info
  • Start Tufting 
    • Start tufting today
    • Compare Machines
    • Finishing pieces
    • Knowledge base
    • Tech support
  • About 
    • About us
    • Sustainability
    • Press
    • Fun Articles
  • Tuft in Residence
  • Custom rugs
  • Language

    Translation missing: en.general.country.dropdown_label

Knowledge Base

Ordering, Checkout & Reflect Rewards FAQ

October 03, 2026

Can I use a promo code and Reflect Rewards points on the same order? Yes. Enter both in the discount code box at checkout.

Is there a limit on points? Points can cover up to 25% of an order. Any points you don't use stay saved for future orders.

Checkout with Shop Pay asks for a code that never arrives. That verification code comes from the Shop app, not from Tuft the World. Check that your email and phone number are correct in your Shop app account, then try checking out again. If it still doesn't work, email support@tufttheworld.com with a screenshot.



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