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    Translation missing: en.general.country.dropdown_label

  • Shop 
    • Black Friday Sale
    • Buy our book
    • Kits
    • Tufting Machines
    • Finish your rug
    • Cloth
    • Yarn
    • Frames
    • Merch
    • Gift Cards
    • All products
  • Learn to make 
    • Philadelphia tufting workshops
    • Philadelphia ceramics Workshops
    • Online workshops
    • Private Parties & Lessons
    • Community
    • Our top tufting tips
  • Help Center 
    • Getting Started
    • Finishing Tufted pieces
    • Tech Support
    • Compare the Machines
  • About 
    • About us
    • Sustainability
    • Giving
    • Press
    • Blog posts
  • Tuft in Residence
  • Reflect Rewards
  • Custom rugs
  • Language

    Translation missing: en.general.country.dropdown_label

Tech Support

My machine is making a high-pitched sound!

February 19, 2026

Your machine might squeal for one of the following reasons: 

Needs Oil: Tufting machines require regular oiling to function properly. We recommend using sewing machine oil (best option), 3-in-1 multipurpose oil, or another lubricating oil at least monthly. Learn more on how and where to oil your machine here. 

Yarn Jam: If there's yarn stuck in the gear of your machine, or if the square bearings that control the tufting action are stuck, contact support@tufttheworld.com for troubleshooting assistance, or to send your machine in for repair. 

Electrical Issue: If yarn isn’t visibly stuck in the white (AK-I and II) or pink (DUO) gear or square bearings of your machine, the issue is most likely electrical. Email us support@tufttheworld.com for troubleshooting assistance, or to send your machine in for repair. 

 



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