Why Was My Order Cancelled Automatically?

October 03, 2026

Occasionally an order is cancelled automatically by our fraud detection software. Common causes:

The card CVV wasn't entered at checkout
A card saved with Shop is out of date
The billing address doesn't match the address on file with your card

What to do: make sure your card details and billing address are current and correct, then place the order again. You can also pay with PayPal, which uses different security checks.

Any pending charge is released automatically, though it can take a day or two to clear with your bank.

Also in Knowledge Base

Yarn Colors, Swatch Cards & Custom-Dyed Yarn: How Does It Work?

October 04, 2026

See our 32 stock yarn colors, order a swatch card, and learn how custom-dyed yarn works: minimums, pricing, color matching, timing and mothproofing.

Creating Texture and Dimension

October 03, 2026

One of the most exciting things about tufting is that texture is a design element — not just a material property. Here's how to use it intentionally.

How do I transfer my design to tufting cloth?

October 03, 2026

How to transfer a design to tufting cloth: draw freehand, trace, project or pounce, plus tips on mirroring, sizing detail and planning colors.

Translation missing: en.general.country.dropdown_label

Translation missing: en.general.country.dropdown_label

Translation missing: en.general.country.dropdown_label

Why Was My Order Cancelled Automatically?

Also in Knowledge Base

Yarn Colors, Swatch Cards & Custom-Dyed Yarn: How Does It Work?

Creating Texture and Dimension

How do I transfer my design to tufting cloth?