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  • Translation missing: en.general.country.dropdown_label

  • Shop 
    • Buy our book
    • Kits
    • Tufting Machines
    • Finish your rug
    • Cloth
    • Yarn
    • Frames
    • Merch
    • Gift Cards
    • All products
  • Learn to make 
    • Philadelphia tufting workshops
    • Philadelphia ceramics Workshops
    • Private Parties & Lessons
    • Online course
    • Workshop info
  • Start Tufting 
    • Start tufting today
    • Compare Machines
    • Finishing pieces
    • Knowledge base
    • Tech support
  • About 
    • About us
    • Sustainability
    • Press
    • Fun Articles
  • Tuft in Residence
  • Custom rugs
  • Translation missing: en.general.country.dropdown_label

Knowledge Base

Pre-Order Shipping: Why Your Tracking Isn't Updating Yet

October 03, 2026

To get pre-order machines to you faster, we sometimes ship them directly from our manufacturer. This saves you waiting several weeks for our stock to arrive in the US.

  • Your tracking number may show only "Label Created" for several days. Tracking won't update until the package has cleared customs.
  • These orders ship Express, so they usually arrive about 2 business days after tracking starts updating.

If you have questions about your order's status, reach out to support and we're happy to help.



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