Retrasos en el envío debido a TuftCon: cualquier pedido realizado entre ahora y el domingo se enviará a principios de la próxima semana.
Knowledge Base

Returns & Exchanges

octubre 03, 2026

We're happy to return or exchange unused items.

  • Returns must be started within 30 days of receiving the item.
  • Start a return or exchange through our online returns form. Return shipping is free only when the return is due to a faulty product.
  • Exchanging a machine that was part of a kit? Send back only the tufting machine.
  • Include all original components with the returned item.
  • Pack carefully following the packing instructions you receive once your return is approved, and write the RMA number on the box.

Good to know: Visible soldering inside the motor housing and grease on moving parts are normal on new machines. Grease keeps the machine running smoothly, and you should re-grease it periodically.


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Creating Texture and Dimension

octubre 03, 2026

One of the most exciting things about tufting is that texture is a design element — not just a material property. Here's how to use it intentionally.

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Transferring Your Design to the Cloth

octubre 03, 2026

Getting your design from paper (or screen) onto your tufting cloth is one of the first steps in every project — and there are a few approaches depending on…

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Bulk & Wholesale Pricing for Studios and Teachers

octubre 03, 2026

If you teach workshops or run a studio, we offer 25% off bulk supplies. The discount can be combined with current sale prices on machines.

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