Shipping Info

Global Shipping

We’re proud to deliver to more than 120 countries through DHL Express and UPS.  If you need to utilize USPS because you have a PO Box, please reach out to support@tufttheworld.com so we can assist you. 

Each shipping carrier offers a variety of services. To view the most accurate projected shipping times before you purchase, simply add item(s) to your cart, then enter your mailing address to compare options and rates. 

Estimated international shipping times:  

• USPS Priority Mail: 6-10 business days (plus customs) 
• USPS Express Priority: 3-5 days (plus customs)
• UPS Standard: 3-8 days (plus customs) 
• UPS Worldwide Express: 1-5 days (plus customs) 
• DHL Express: 3-5 days (plus customs) 

Quoted shipping times are *in addition* to the estimated wait time on pre-order items. If you don’t receive your item(s) within 30 days of shipping notification, contact support@tufttheworld.com for assistance. 

Import Fees

Customers outside of the US are responsible for all international import duties or Value Added Tax (VAT) fees their country might charge. These rates vary from country to country, but typically range from 15-25% of the purchase price. We highly recommend researching your country’s import fees to avoid surprise charges and unnecessary delays at the time of delivery. 

Please understand that import fees are NOT charged by us, Tuft the World, and are not reflected in the final purchase or shipping amount at checkout. These are additional fees determined by your country to cover the cost of importing international goods.  

The most common option for paying duties/VATs: 

Most of the shipping options available at checkout don’t include import fees in their cost. Instead, customers will be contacted separately by the carrier, via email or phone, once the parcel arrives in your country and prior to delivery. This is often the most affordable way to cover import fees. 

Another option for paying duties/VATs: 

Some shipping options might include import fees as part of their total cost, in which case customers pay these fees at checkout. These shipping options clearly state “Duties & Taxes Included” beneath the carrier and service in the Shipping Method menu.

Still need clarification on the specifics of international shipping and import fees? Email support@tufttheworld.com for assistance.  

How long between the time I place my order and the time it ships?  

Orders (that are not pre-orders) typically ship within 2 - 5 business days, more often orders are shipped even more quickly, within 1-2 business days. After that, shipping times vary depending on the carrier, method, and your location (see below). 

Regardless of the carrier or method you choose, please understand that your selected method is in addition to a fulfillment window.  This is true even if you choose an expedited shipping method like UPS 3 Day Select, UPS 2nd Day, or UPS Next Day Air. 

How much does shipping cost? 

Shipping costs are calculated at check-out based on your location. To estimate the cost of shipping before you purchase, simply add item(s) to your cart, then enter your mailing address. You’ll have the opportunity to compare options based on rates, times, and carriers. International customers, learn more here. 

How long does shipping take within the U.S.? 

Shipping times vary depending on your location, but typically take 1 - 6 days within the U.S. To view estimated shipping times of your order, simply add item(s) to your cart, then enter your mailing address to compare shipping options before you buy. Expedited shipping is available, but costs more. 

How do I qualify for free shipping?

Spend $400 or more to receive free shipping, the total needs to come to $400 after the use of any discount codes. This offer extends to domestic (lower 48 states) only. Free shipping discount will automatically apply to your cart once the order amount meets the qualifications.