Why isn’t my AK-I Cut-Pile, DUO or KRD machine cutting?

February 19, 2026

The scissors on your AK-I, or DUO machine might not be adequately cutting for one of the following reasons:

1. The yarn you're using is too soft, so the fibers are bending against the scissor blade instead of severing. Tufting machines work best with coarser yarns, especially wool. Read more about ideal tufting yarns in our yarn collection.

2. Fibers might've built up in the scissor channel of your machine. Be sure to brush out shed fibers from all parts of your machine as part of regular maintenance.

3. The machine has been adjusted incorrectly or over-extended during a pile-height change, causing the scissors to malfunction.

• To test this, make sure the machine is turned off, then rotate the white gear by hand until it completes a 360 degree rotation. You should see the scissors come out of the needle end, create a scissor action, then retreat back into the machine.
• You'll also want to check the location of the bolt that's attached to the white gear, which might have fallen out of adjustment (especially if the pile height is set to be too tall). The bolt should be securely fashioned at the center-most point of the gear.
• If you're not sure how to correctly adjust the pile-height on your machine, or want to return your machine to its factory settings, contact us at support@tufttheworld.com for step-by-step guidance by machine type.

4. The scissor action is a mechanical process, meaning when the open scissors are moving back and forth, they hit a metal piece at the front of the machine, the scissor-closer, which causes them to close. If the scissors appear stuck or jammed, it means that the scissor-closer might need a micro-adjustment to push the scissor blades together.

• AK-I users: adjust the position of your scissor-closer by contacting us at support@tufttheworld.com for guidance.
• KRD-I users: contact us at support@tufttheworld.com for guidance on adjusting your scissor-closer.

5. Your scissors are dull and need to be replaced; this happens over time, especially if you tuft often and with fibers other than wool. Contact support@tufttheworld.com to request a replacement scissor piece, and we will e-mail you an invoice to set up your order.

6. The foot of your machine was not micro-adjusted correctly, thus preventing the scissors from performing the cut-action at the right point of contact while tufting. Contact support@tufttheworld.com for step-by-step guidance on adjusting the foot on your AK-I.

If these changes still don't solve the issue, contact us at support@tufttheworld.com.

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